You must not make any booking unless you understand and agree with the following Terms and Conditions. By making any booking, you agree to comply with and be bound by these Terms and Conditions.
Passports & Visas
All travellers must have a valid passport and visa requirements to enter and travel in Australia. Any fines, penalties, payments or expenditures incurred because of such documents not meeting the requirements of authorities will be your sole responsibility.
Travel Documents
Travellers must have documents that include (without limitation) passport, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) that may be required at certain venues or events.
Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should at least include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.
Health
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel booking and ensure that you carry all necessary vaccination documentation. General health advice for the destination you wish to visit is also available from DFAT (see www.smartraveller.gov.au).
- Whether any medical requests can be accommodated, including access to power, refrigeration and travelling with mobility aids, is subject to our sole discretion.
Prices
All prices quoted are guaranteed once your booking has been paid in full and a confirmation invoice sent to you.
Deposit & Final Payment
You will be required to pay a deposit when booking and a final payment prior to travel. Subject to your rights under the Australian Consumer Law.
7. Our Change and Cancellation Fees
Subject to your refund and remedy rights under the Australian Consumer Law, a full refund will be issued if cancelled 48 hours prior to travel. If cancelled within 48 hours of travel, a cancellation fee equal to deposit (10% of total cost) applies. In the event of unavoidable or extraordinary circumstances, either party may cancel without any fees.
Payment Methods
Payments by Credit Card, Debit Card or other methods: There may be a charge imposed by merchants at the time of booking.
Service Guarantees
Our booking and advisory services come with guarantees under the Australian Consumer Law (if applicable to you at the time of booking) that:
- they will be provided with due care and skill;
- they will be reasonably fit for the specified purpose;
- they can reasonably be expected to achieve the desired result;
- they will be provided within a reasonable time.
Your Rights
If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law, if it applies to you at the time of booking.
By proceeding with a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.